• KPJ HELPLINETELEPHONE : 03-33777888

Patients & Visitors

Outpatient Specialist Clinic

Outpatient Specialist Clinics
KPJ Klang Specialist Hospital out patients clinics are for those patients, who do not require emergency care and patients are stable with non acute healthcare problems, and illnesses. Please visit our specialist doctors who are there for best and fastest possible care for your better health.

Location
Level 1: Physician & Gastroenterologist

Level 2: Orthopedic Surgeon, General Surgeon, Otorhinolaryngology Head & Neck Surgeon (ENT) , Cardiologist, Plastic Surgeon, Opthalmologist, Psychiatrist , Urologist

Level 3: Women & Children Clinics Paediatrician, Obstetrician & Gynaecologist (O&G), Anaesthesiologist

Booking & Appointment
Clinics mostly are running on first come first serve basis every day. Patients are advised and welcome to make early booking to secure appointment slots and avoid long waiting time.

The appointment can be arranged directly through our Clinic Assistant by:

1. Online Appointment through our list of Consultants Directory
2. Telephone for Appointment at 03 –33 777888
3. Or you may walk in to make an appointment

Registration & Guarantee Letter Validation
Before the appointment, please be sure to prepare any of the following items that may pertain to you:

1. Valid Guarantee Letter (GL) from approved company (if any / cover by company)
2. NRIC or Birth Certificate for Malaysian Citizens under the age of 12
3. Passports for all foreigners

If you are on coverage of GL or personal medical card insurance, you may go to our GL Verification counter located at Level 1 before proceed to our specialist clinic registration.

Before & After your Hospital Stay

Mode of Ward admission

Your admission is usually arranged by the attending Consultant. An Admission Form will be given to you at the Consultant's Clinic for you to be admitted on the pre-arranged date. Admission after office hours, during weekend and public holidays are only handled at the A&E Department. Those in labour will be admitted at any time of the day.

What To Bring

1. Identity Card or Passport or Birth Certificate (for children below 12)
2. Employer's Guarantee Letter (GL) for employees whose company has a contract with KPJ Klang Specialist Hospital
3. Personal Medical Card Insurance

Mode of Payment

You will be required to place a deposit on admission. We accept payment by cash or major credit cards. We also accept Company Guarantee Letters and Insurance Certificates from companies that have been approved by our Hospital Management. If your bill exceeds your deposit placed, we will present you an updated bill to facilitate your timely servicing of your account.

Admission Deposit

All admissions require a deposit. The Admission staffs will brief you on the procedure of Admission to the Hospital.

CASES CLASSIFICATION RM

ANGIOGRAM

5,000

ANGIOPLASTY [1 STENT]

15,000

ANGIOPLASTY [2 STENT]

20,000

ICU/HDU

10,000

DELIVERY [NORMAL]

3,000

DELIVERY [LSCS]

8,000

MEDICAL/PAEDIATRICS

4,000

DAYCARE

2,000

INSURANCE / MCO

500

SURGICAL                          

100% FROM ESTIMATED COST

 

Personal:

1. Pyjamas and dressing gown
2. Slippers
3. Toiletries
4. Set of baby clothes ( Labour)

What Not To Bring

1. Valuables:
Please do not bring excessive cash or other valuables on the day of your admission. Should you have such items with you when you are admitted, please arrange for your relatives to take them home.
2. Appliances:
The Hospital would appreciate if you do not bring in personal equipment such as easy chair, television, VCR, radio, kettle or computer to the wards. Cellular phones are not allowed in certain departments within the hospital.

Discharge Services

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

Check out time is 12.00pm. Discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.

For personal case (cash payer)
Your bill will be ready approximately one hour from the discharge time ordered by your doctor.

Hospitalization Insurance & Medical Card
The entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Take home medication & follow up appointment
Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be credited to patient's account within 7 working days.

Periodically of Hospital Bill and Insurance Claims Update
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs.

If you have queries on insurance claims, please contact our Credit Control office (ext. 7831, 7997) while after office hours , the inquiries will be channel at Accident & Emergency (A&E) counter (ext. 7822)

Patient Financial Services

Payment Counter Info

Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at our respective wards floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.

Operating hours (Wards Discharge Counter):

Monday – Friday :
8.30am – 5.00pm

Saturday :
8.30am – 12.30pm

Sunday/Public Holiday :
8.30am – 3.00pm (Admission Counter only)

Discharge after office hour will be channel to A&E services

 

Health Insurance Accepted

Please check with your provider (insurance company) to ensure that KPJ Klang Specialist Hospital is covered by your insurance plan.

Financial Counseling

KPJ Klang Specialist Hospital finance services provide a very friendly advice from their experience about dealing with the issues of payments and solutions. Please contact our officer in finance services for this.

Contact Us

For inquiries, please visit our Business Office located at the main entrance.
For online contact please visit our CONTACT US area.

FAQs

  • How Do I get a copy of an itemized bill?
    You may get the copy of an itemize bill upon discharge by our billing staffs at respective ward.

  • Will KPJ Klang accept my insurance?
    You may check with your providers of insurance company to ensure that KPJ Klang Specialist Hospital is covered by your insurance plan

  • Will all of my insurance be billed?
    Depends on your insurance policy terms and condition base on your medical entitlement.Please check with your insurance provider for more details.

  • Does KPJ Klang Payment Counter accept credit cards?
    Yes, we accept credit card for payment

  • Who do I contact to update and/or re-bill my insurance?
    Contact our billing staff at respective ward.

  • How can I check on the status of my insurance account limit ?
    You may check with your insurance provider either your limit is sufficient.
  • What should I do if my insurance denies a claim?
    Upon your approval , we will proceed as cash Patient.

  • What if I have other questions about my bill?
    You may check with our billing staff at respective ward.

Information for Patients

Admission to Wards

Our Admission office is located at level 1, next to cafeteria. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at level 1 from 8.30am till 5.00pm. Emergency admissions are made through the A&E Service at Level 1. Admissions made after office hours (after 5.00pm), during weekend, and on public holidays will be handled at the A&E Service after office hours (after 5.00pm)

Registration
One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian's identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Admission Toiletries Pack
Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

Day Care Ward
Day Care Wards are for pre-selected (Elective List) cases. Mostly set by surgeons to do minor procedures, where patients can go back home on the same day. Every procedure and treatment option under day care has its checklist for patients, and this is well explained to every patients registered for day care procedure.

Patient Accommodations

KPJ Klang Specialist Hospital is equipped with 110 beds, both private and semi-private. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also in dependence of room availability and your specific medical needs.

Security for Your Belongings
During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept in safety box provided to all patients. The hospital will not be responsible for any loss of valuables such as cash, jewelry, mobile phone, or damage to your personal items while in our premises.

Telephones
This facility is available in all rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press "0" for operator's assistance. To make external calls, please press "0" for operator's assistance. Charges for your external calls will be reflected in your hospital bill. Hand (Mobile) phones are not permitted within the hospital premises as they may interfere with the high frequency electronic equipment used.

Television
Each patient is equipped with a television. If you encounter problem with the television, please contact our Nurse Counter.

Newspaper
A choice of one complimentary newspaper is provided to all single room occupants.

Medical Records

A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ Klang Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.

For more information, please contact our Medical Record Services at 03-333 777812.

Patient Food Services

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Breakfast 7.15am - 8.30am
Lunch 11.30pm - 1.30pm
High Tea 3.00am – 3.30pm
Dinner 6.30pm - 7.30pm

Vehicle Parking

KPJ Klang Specialist Hospital with Metro Parking Sdn Bhd to provide you convenient parking services. You may obtain a flat rate parking coupon at the A&E Counter.

The hospital shall not be responsible for any loss or damages to your properties while in its premises. Patients and visitors are advised to take responsible security measures such as double locking the car, concealing and removing valuables.

Information for Visitors

Visiting Hours

We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:

Wards

12.30pm – 2.00pm

5.00pm – 9.00pm


ICU / HDU

12.30pm – 2.00pm

4.30pm – 6.30pm


Children 12 years and under are not permitted in both Intensive Care and High Dependency units. Only two visitors per patient are allowed to visit at a time.

Overnight Stay
As one of our infection control measures, we do not encourage family members staying overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire the staff nurse on duty should you need assistance.

Vehicle Parking
KPJ Klang Specialist Hospital with Metro Parking Sdn Bhd to provide you convenient parking services. The parking are charged on an hourly basis and payment can be made at Autopay Machine located at Basement 1(B1)

If your visitors have problem getting a parking bay, you may advice them to use the valet service. It is available in front of the hospital's lobby .

The hospital shall not be responsible for any loss or damages to your properties while in its premises. Patients and visitors are advised to take responsible security measures such as double locking the car, concealing and removing valuables.

Amenities & Other Facilities

For your convenience during your stay or visit to the Hospital, we have provided you these services and facilities:

Convenience Shop

Selling all your needs at Convenience Shop Items available are toiletries, reading materials, and others.

Located at Level 1

Operating hours

Mon – Saturday
7.00am – 11.00pm

Sunday
8.00 am – 11.00 pm

Floral Service

Paying a visit in a hurry? We offer a variety of bouquet designs and gifts for your visit.

Located at Level 1

Operating hours

Daily
9.30am – 8.30pm

Pharmacare Shop

Selling basic medications, vitamins, babies accessories and others.

Located at Level 1

Operating hours

Mon - Friday
8.30am – 5.00pm

Saturday
8.30am – 12.30pm

Sunday/Public Holiday
Closed

Surau / Muslim Prayer Room

Muslim patients and their visitors can perform prayer in the hospital "surau" which is located at Level 1

Interpreter Service

If you need an interpreter, please ask your nurse for arrangement. We will try to assist you as much as possible.

ATM machines

For your convenience, an automated teller machine (ATM) is located near to Admission Counter at Level 1.

Calling Taxi

Needing a transport? You may request for a taxi service at the front desk counter located at the Main Lobby, Level 1.

You are advised to wait at the main lobby area while waiting for the taxi.

 

Hotel Accommodations

To your convenience, KPJ Klang Specialist Hospital provides a list of nearby hotel accommodations for your visiting family & friends.

Country Network Hotel
Address: No.46, Jalan Tiara 2D/KU1,
Bandar Baru Klang
41150 Klang
Selangor Darul Ehsan ,

Tel no: 603-33419098
Fax no: 603-33419103
Website: www.country.com.my
Email: enquiry@country.com.my

Concorde Hotel Shah Alam,
Address: No. 3, JalanTengkuAmpuanZabedah,
C 9/6, Seksyen 9
40100 Shah Alam
Selangor DarulEhsan

Tel no: 5512 2200
Fax no : J603 552 2233
Website: www.shah@concord.net
Email: shah@concorde.net

Premiere Hotel
Address: Bandar Bukit Tinggi
1/KS6, Jalan Langat 41200 Klang
Selangor DarulEhsan

Tel no.: 603-33256868
Tel no.: 603-33256869
Website: www.premiere-hotels.com
Email: enquiry@premiere-hotels.com

Public Transportation

Below, you can find a list of public transportations that will bring you to KPJ Klang Specialist Hospital for your visit. These buses will stop at Persiaran Rajawali, which is opposite the KPJ Klang Specialist Hospital. For those travelling from Kuala Lumpur, kindly visit RapidKL website (public transportation service in KL) http:www.rapidkl.com.my/.

Cityliner Services::
Klang Bus Station: Bus no. 211(Berkeley/Eng Ann)
It's only about 20 minutes ride to KPJ Klang

Safety & Quality

Safeguard Your Hospital Stay

KPJ Klang Specialist Hospital takes safety and security measures as one of the most important measure in the management of patient care:

  • No Smoking policy
  • 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
  • Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).


We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises

Patient Safety Goals

KPJ Klang Specialist Hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients are at the center of our care provision and most important member of KPJ Tawakkal Specialist Hospital safety goals.

We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:

   1. Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products.
   2. Any changes in your condition and how you are responding to medications and treatments.

If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation. In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy.

It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.

If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.

Use the call system in the bathroom if you become weak or need help getting back to bed.
Wear non-skid footwear. Ask your caregiver if you don't have any.
Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

Concerns & Complaints

If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found KLGSH a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us: customer@kpjklang.com
Tel: 603-3377 7888
Fax: 603-3377 7800

Room Rates

Accommodation Rates Per Day

VIP SUITE RM 750
Patient Room Visitor's Lounge
Bedside locker
Built in Cabinet
Couch
Flat Screen TV
1 bathroom
Sofa set
Flat Screen TV
Dining area
Pantry

  Book Package

  Back on Top

VIP DELUXE RM 650
Patient Room Visitor's Lounge
Bedside locker
Built in Cabinet
Flat Screen TV
1 bathroom
Sofa set
Flat Screen TV
Pantry
1 Bathroom

  Book Package

  Back on Top

VIP STANDARD RM 600
Patient Room Visitor's Lounge
Bedside locker
Built in Cabinet
Flat Screen TV
1 Bathroom
Sofa set
Pantry

  Book Package

  Back on Top

Single Deluxe RM 350
Bedside locker
Sofa set
Built in Cabinet
Flat Screen TV
1 Bathroom

  Book Package

  Back on Top

Single Standard RM 220
Bedside locker
Couch
Built in Cabinet
1 Bathroom

  Book Package

  Back on Top

2 Bedded RM 150
Bedside locker
Visitor's Chair
1 Bathroom
Built in Cabinet
TV

  Book Package

  Back on Top

4 Bedded RM 120
Bedside locker
Visitor's Chair
1 Bathroom
Built in Cabinet
TV

  Book Package

  Back on Top

Other Wards

ICU RM 350
Patient Central Monitor
6 Beds available
1 Isolation Rooms available
 

  Book Package

  Back on Top

ICU ( Deluxe Private ) RM 450
Patient Central Monitor
6 Beds available
1 Isolation Rooms available
 

  Book Package

  Back on Top

HDU RM 350
Patient Central Monitor
8 Beds available
1 Isolation Rooms
 

  Book Package

  Back on Top

Labour Room
RM 252
  Book Package

  Back on Top

Nursery RM 100
  Book Package

  Back on Top

Day Care Ward RM 90
  Book Package

  Back on Top
Insurance Panel

Insurance Coverage

To ensure hassle free admission, please present your insurance card upon registration/admission. If you are unable to do so, kindly furnish us with the details of your insurance card for verification. A deposit will be collected if the approval from your insurance company is still pending, or if the insurance company has declined the case.

We encourage employees to seek clarification from your respective Organization regarding your Insurance / TPA coverage.

Should you require further assistance, please contact our Credit Control at 03 - 33 77 7831 or 03 – 33 77 7026 during office hours.

Following are our panel of Insurance and Third Party Administrator (TPA) providers:

  • Great Eastern
  • AIA Malaysia
  • Asia Assistance Network (M) Sdn Bhd
  • Allianz General Assurance
  • Zurich Insurance Malaysia
  • Compumed Sdn Bhd
  • AXA Affin Assurance
  • Cresent Solutions Sdn Bhd
  • Etiqa Takaful Insurance
  • Takaful Ikhlas Sdn Bhd
  • Multi-Purpose Insurance Berhad
  • Eximius Medical Administration Solutions Sdn Bhd (EMAS)
  • Great Eastern Assurance
  • Health Connect SdnBhd
  • ING Public Takaful Ehsan
  • IHM (M) SdnBhd
  • Prudential BSN Takaful
  • Prudential Assurance Berhad
  • Medi Express (Malaysia) Sdn Bhd
  • PT Avarist Assurance
  • Medilink Global (M) Sdn Bhd
  • Uni Asia General Insurance
  • Metronic I-Cares Sdn Bhd
  • PM Care Sdn Bhd(Tenaga Nasional Berhad)
  • PM Care Sdn Bhd
  • Compumed Services Sdn Bhd
  • Mediscreen Sdn Bhd



Contact KPJ Klang Specialist Hospital Call: 03-33777888

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